Member Frequently Asked Questions

When you have a question about your account or signing up, we are here to help. Find answers to the most commonly asked questions below.

It only takes a moment. Just call Customer Service at (866) 456-0441. We are here to help you.

To cancel your membership, you may do so at any time by contacting our Customer Service Representatives at (866) 456-0441. We are available to assist you everyday at the following times:

Monday-Friday: 9 AM - 8 PM EST
Saturday: 9 AM - 4 PM EST
Sunday: 1 PM - 6 PM EST

Please have your membership information (Member ID, first & last name, and address used to sign up) ready when calling to ensure a smooth experience. After cancelling your membership there will be no future charges.

You may only terminate/cancel your membership by calling a Customer Service representative. Customers who are California residents, and where otherwise required by law, will have other options for cancelling which are detailed in the customer portal, and can be accessed by signing in to your customer account. Upon cancellation of your membership, we are not able to offer any refunds or prorated refunds.

That’s not a problem at all. All you need to do is dial our Customer Service at (866) 456-0441, at way we can get started helping you.

Yes, our site is certainly both is safe and secure. We are very much aware that all the information you will provide to any site (including ours) is very sensitive. That is why we are dedicated to using the latest security measures in order to protect all of that information. We encrypt our site by using 128-bit SSL (secure sockets layer) technology, which as you know is extremely secure.

When you sign up for you’ll be automatically directed to what we call our member portal page. This happens instantly, as soon as you complete your enrollment process. When you arrive on the member portal page, just use the dashboard in order to navigate between every one of the benefits that are listed there. And remember, please don’t forget to look out for the welcome e-mail that you will receive that will contain information like your log-in credentials (along with additional important information concerning your new membership).

Members are always sent a welcome e-mail within the first day after signing up. If you do not get that e-mail within this amount of time, you need to review your spam and junk folders. And do not forget, you should be sure to add to your list of trusted email addresses in order to make sure you will always get our emails. And if after that, you are still not seeing that welcome e-mail, please immediately contact us at our customer service number and so we can assist you.

Treated me right

By Aura A. from Metairie, LA

“Really great. The operator on the phone was doing such a great job, polite and very respectful. Thank you so much.“

Your people are excellent and nice

By Esther S. from Wahiawa, HI

“I really in particular liked your customer service agent. She was a very excellent professional. And very friendly.“

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Important Information: The credit score(s) you receive from us may not be the same scores used by lenders or other commercial users for credit decisions. There are various types of credit scores, and lenders may use a different type of credit score to make lending decisions than the ones being offered.

Under federal law you have the right to receive a Credit Report from each of the three nationwide consumer reporting agencies once every 12 months. A Credit Score is not included.

After verification of your identity, your scores are available for immediate online delivery securely. Scores shown are for illustrative purposes only. provides you with the tools you need to access and monitor your financial profile through the program's credit reporting and monthly monitoring benefits. Credit Monitoring and its benefit providers are not credit repair service providers and do not receive fees for such services, nor are they credit clinics, credit repair or credit services organizations or businesses. Credit information is provided either by Transunion® and TransUnion Interactive, Inc. or Experian and CSIdentity Corporation.

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